Claim Service - We’re there when you need us!

Let’s say you lose control of your car on a snow-covered road and your engine won’t start; or one very cold winter night your washing machine inlet pipe freezes, and when you start a load, water accumulates on the floor and leaks into the adjoining rooms. In situations like these, you’ll be especially glad that you trusted belairdirect with your insurance needs.

You can reach our dedicated claims representatives at any time, day or night. And they will do whatever it takes to ensure that your vehicle and home are returned to their original state as soon as possible. Giving you back your peace of mind is our top priority.

A simple and efficient claims process

The moment there is an incident involving your vehicle or your home, whether it’s at three in the morning or three in the afternoon, simply call the number that’s printed on your certificate of insurance (pink card). When you call that number, you’ll be connected with someone who will listen carefully to what’s happened and make any necessary decisions about the next steps.

Our claims representatives will be able to start your claim, answer your questions, advise you about the right course of action and make the necessary arrangements to handle your claim. You will also be advised of the various steps that need to be taken to settle things smoothly and to your satisfaction.

Our claims representatives are helpful and reassuring

We sincerely hope that you will never need to talk to one of our claims representatives. But should that need arise, we can assure you that you will be assisted throughout the claims process by an understanding and sympathetic person.

All of our claims representatives have outstanding listening and communication skills, as well as a great capacity for empathy. They receive solid training that equips them to respond in exactly the right way when a customer calls to report a claim, whether or not the situation is urgent. They are polite, discreet and respectful, and they have one overarching goal: to assist customers in the best possible way and help them get everything back to normal.

Taking customer service to the next level

For nearly 60 years, belairdirect has been working hard to give customers the most efficient and empathetic claims service in the industry!